Home News In this way, Careem uses the functions of WhatsApp to solve complaints

In this way, Careem uses the functions of WhatsApp to solve complaints

by Sadia Liaqat
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With non-stop growth, Careem, the journey-hailing provider is putting a motion, making a brand new industry in Pakistan and numerous different countries. The Dubai-primarily based enterprise looks to set up a dependable mode of transportation for its customers in addition to creating jobs inside the procedurerecently Careem has discovered a pilot integration with WhatsApp so one can allow customers to message Careem customer service in a brief and cozy manner via WhatsApp.

The function is now rolling out to exclusive phases now and you will soon get this selection on your software. this may allow clients to use their WhatsApp debts to message Careem customer support for a manner talk making Careem the primary local player within the transportation area to participate in the WhatsApp organisation solution check section.

For now, Careem offers patron services over the smartphone thru a paid for nearby landline (at some point of a trip), through the “get help” section within the app, or by means of e-mail and social media.

Careem’s SVP of Operations, Sandeep Shetty stated;

“ The take a look at is in step with Careem’s efforts in bringing the modern day technologies and gear to supply incredible customer revel inby way of permitting clients to connect with us via WhatsApp, we will be able to deliver this promise and on the identical time healthy in with the ways more and greater customers prefer to connect to corporations and friends in these days’s worldwe’re excited to be part of this pilot and we stay up for rolling it out to our clients and listening to their comments.”

The Dubai-based totally employer operates in over 90 towns throughout greater than 13 nations in the broader Pakistan, MENA, and Turkey vicinity. The business enterprise has over 20 million customers and 500,000 Captains (drivers) on its platform. apart from the above-stated initiative, Careem has also added girls drivers in Pakistan, allowing ladies to end up unbiased and greater empowered.

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